Handbrake won't convert MOV to MP4 - one particular file

hi all,

literally been pulling hair out on issue. spent hours researching , testing fix no avail. it's time ask help.

--background--
i'm editing hdv 1080i50 video in fcp 7. output hdv 1080i50 1440 x 1080 master self contained mov. converted mp4, deinterlaced , downsized use on web. (note: not using prores because handbrake doesn't seem it).

after testing various converters using sample .mov master (handbrake, mpeg streamclip, compressor, quicktime pro, visual hub) have settled on handbrake because delivering best quality , speed purposes. mpeg streamclip came second compressor 3 worst of bunch on both speed , quality.

--issue--
handbrake having issue master mov file. no matter try won't start conversion. after setting click on start , nothing happens. can't add queue. activity window says "macgui: rip: pending queue count 0". if hit start again repeats "macgui: rip: pending queue count 0". (full activity log posted in next post.)

after many hours testing , crafting nice workflow extremely frustrating faulting @ last step. aarrgh!

--other info--
master mov file 1.5 hours duration , 18gb file size.

--tests run--
- deleting handbrake , reinstalling latest version. no change.
- changing .mov extension .mp4 , .m4v.
- changing source , destination locations.
- shortening video file name.
- using quicktime reference file master instead of self contained.
- converting .mov file of same format (hdv 1080i50) , larger size (100gb). file worked fine.
- other handbrake presets. none want work file.
- changing security preferences on master file.
- re-rendering , outputting new master .mov file.


consider using mpeg streamclip option b, strangely having issues same master file (green vertical lines overlaid on video, new , separate issue troubleshoot next if else fails handbrake).

can see i'm getting pretty desperate. appreciate help.

thanks
andrew

2010 imac i7, osx 10.6.8, handbrake 0.9.5, fcp 7, qt pro 7.6.9

----------

handbrake log

[12:59:01] macgui: trying open video_ts folder (parent directory chosen)
[12:59:01] macgui: preview: disabling hud controls
[12:59:01] macgui: minimum length of title scan: 900000
[12:59:01] hb_scan: path=/volumes/mybook 2/video masters/workshops/2011 adv workshop/awp4_hdv_1080i.mov, title_index=0
libbluray/bdnav/index_parse.c:157: indx_parse(): error opening /volumes/mybook 2/video masters/workshops/2011 adv workshop/awp4_hdv_1080i.mov/bdmv/index.bdmv
libbluray/bluray.c:960: nav_get_title_list(/volumes/mybook 2/video masters/workshops/2011 adv workshop/awp4_hdv_1080i.mov) failed (0x103008800)
[12:59:01] bd: not bd - trying stream/file instead
libdvdnav: using dvdnav version 4.1.3
libdvdread: encrypted dvd support unavailable.
libdvdnavvdopenfileudf:udffindfile /video_ts/video_ts.ifo failed
libdvdnavvdopenfileudf:udffindfile /video_ts/video_ts.bup failed
libdvdread: can't open file video_ts.ifo.
libdvdnav: vm: failed read video_ts.ifo
[12:59:02] dvd: not dvd - trying stream/file instead
input #0, mov,mp4,m4a,3gp,3g2,mj2, '/volumes/mybook 2/video masters/workshops/2011 adv workshop/awp4_hdv_1080i.mov':
metadata:
major_brand : qt
minor_version : 537199360
compatible_brands: qt
duration: 01:32:36.88, start: 0.000000, bitrate: 26546 kb/s
chapter #0.0: start 33.320000, end 36.640000
metadata:
chapter #0.1: start 36.640000, end 37.400000
metadata:
chapter #0.2: start 37.400000, end 515.160000
metadata:
chapter #0.3: start 515.160000, end 953.400000
metadata:
chapter #0.4: start 953.400000, end 1026.080000
metadata:
chapter #0.5: start 1026.080000, end 1132.120000
metadata:
chapter #0.6: start 1132.120000, end 1634.080000
metadata:
chapter #0.7: start 1634.080000, end 2053.040000
metadata:
chapter #0.8: start 2053.040000, end 3124.560000
metadata:
chapter #0.9: start 3124.560000, end 3695.720000
metadata:
chapter #0.10: start 3695.720000, end 4022.400000
metadata:
chapter #0.11: start 4022.400000, end 5163.200000
metadata:
chapter #0.12: start 5163.200000, end 5163.240000
metadata:
chapter #0.13: start 5163.240000, end 5384.600000
metadata:
chapter #0.14: start 5384.600000, end 5523.480000
metadata:
stream #0.0(eng): video: mpeg2video, yuv420p, 1440x1080 [par 4:3 dar 16:9], 25000 kb/s, 25 fps, 25 tbr, 25 tbn, 50 tbc
stream #0.1(eng): audio: pcm_s16le, 48000 hz, 2 channels, s16, 1536 kb/s
stream #0.2(eng): data: tmcd / 0x64636d74
stream #0.3(eng): subtitle: text / 0x74786574
[12:59:02] scan: decoding previews title 1
[12:59:03] scan: 10 previews, 1440x1080, 25.000 fps, autocrop = 0/0/0/0, aspect 16:9, par 4:3
[12:59:03] scan: title (0) job->width:768, job->height:432
[12:59:03] libhb: scan thread found 1 valid title(s)
[12:59:04] macgui: shownewscan: new source item scan
[12:59:04] macgui: preview: enabling hud controls
[12:59:51] macgui: rip: pending queue count 0
[13:00:12] macgui: rip: pending queue count 0
[13:00:12] macgui: rip: pending queue count 0
[13:00:12] macgui: rip: pending queue count 0

 

in order find out, may wrong video, can use following 3 applications analyse sample of video files.

• videospec (free)
• mediainfo (free)
• media inspector (2.99 usd € in mac app store (mas))

when done, can use "report" (videospec) , "export" (media inspector) button export report,
attachable next post via button.
in mediainfo have go menu bar, select view > text , copy text via cmd+a > cmd+c , paste via cmd+v next post.​

 

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