Marware acknowledges sleep/wake issue with new iPad MicroShell Folio case

i purchased microshell folio case new ipad. advertised sleep/wake feature didn't work.

when contacted marware, here response:

quote

hello,

thank order! update regarding recent purchase:

aware there problem sleep/wake feature on of our cases new ipad. working resolve issue factory.

case affected: microshell folio new ipad black

holding new orders until problem corrected. however, cases shipped out before stop them. result, may receive or have received case new ipad without sleep/wake feature.

if received 1 of cases not work, marware send replacement @ no cost. bought case reason, because marware makes it.

know we'll make right you.

apologize temporary inconvenience.

marware support team

click expand...

i case , happy response!

 

wow customer service , bravo them sending email communication quickly. hope other manufacturers same.

 

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